Cancellation & Refund Policy

1. How to Cancel Your Booking

To cancel a confirmed booking, the Customer must provide a written cancellation request via email to adiyogiholidays932@gmail.com or via WhatsApp on our official contact numbers. Cancellations communicated through any other method (e.g., social media messages, comments, or phone calls without written follow-up) will not be considered valid.

The cancellation shall be deemed effective only from the date and time the written request is received and acknowledged by Adiyogi Holidays. All cancellations are subject to the cancellation charges outlined in this policy.

2. Standard Cancellation Charges (Domestic & International Tours)

The following cancellation charges shall apply to all standard tour packages (excluding group bookings and special promotional packages). The period is calculated from the date of cancellation to the date of departure:

Note: The above cancellation percentages are applied to the total tour package cost, including all applicable taxes and service charges.

3. Cancellation Policy for Chardham Yatra & Special Packages

Chardham Yatra packages and other special seasonal packages (e.g., Diwali tours, New Year packages, Christmas special) have a stricter cancellation policy due to limited availability and advance commitment of resources:

4. Cancellation by Adiyogi Holidays

Adiyogi Holidays reserves the right to cancel or reschedule a tour for reasons including but not limited to:

• Failure to reach the minimum number of participants required for the tour to operate.
• Natural disasters, political unrest, strikes, government regulations, or any force majeure event.
• Safety concerns or health emergencies.
• Non-payment of the balance amount by the Customer within the stipulated time.

In case Adiyogi Holidays cancels a tour due to the first three reasons above, the Customer shall have the option to:

• Accept a credit note for the full amount paid, valid for one year from the date of issue, to be used for any future tour booking with us.
• Receive a full refund of the amount paid, minus any non-recoverable expenses (e.g., airline cancellation fees, hotel penalty charges, permit fees) already incurred by the Company.

If the tour is cancelled due to non-payment of balance by the Customer, the standard cancellation charges will apply as per Section 2 or 3, as applicable.

5. Partial Cancellations

In case the Customer wishes to cancel only a portion of the booked services (e.g., one hotel night, one day of sightseeing, or one passenger from a group booking), the following rules apply:

• Partial cancellation requests are subject to the terms and conditions of the individual service providers (airlines, hotels, transporters, etc.).
• Adiyogi Holidays will make reasonable efforts to secure a refund from the service provider. Any refund amount actually recovered from the service provider, after deducting a 10% processing fee and the applicable cancellation charges of the provider, will be passed on to the Customer.
• If the service provider does not allow any refund or rescheduling, no refund shall be payable by Adiyogi Holidays for the partial cancellation.
• Partial cancellations may also result in a revision of the per-person rate for the remaining passengers, as group discounts may no longer apply.

6. Amendment / Date Change Policy

Requests for changes to travel dates, itineraries, passenger names, or other booking details are treated as follows:

• Any request for amendment must be made in writing via email or WhatsApp.
• Amendments made 30 days or more before the original departure date are subject to a flat processing fee of ₹2,000 per amendment plus any additional costs (difference in airfare, hotel rates, etc.) arising from the change.
• Amendments made within 30 days of departure are treated as a cancellation and re-booking. Cancellation charges for the original booking will apply as per Sections 2 or 3, and the new booking will be charged at then-current rates.
• Name changes are permitted only up to 15 days before departure, subject to airline/hotel policies and an administration fee of ₹1,500 per passenger.
• One amendment per booking is allowed free of processing fee (only differential charges apply) if requested more than 45 days before departure.

7. Refund Processing Timeline

Once a cancellation request has been processed and the refund amount has been approved, the refund will be processed as follows:

• All refunds will be made via the same payment method used by the Customer at the time of booking (or to the bank account details provided by the Customer).
• Refunds for bookings made via UPI, net banking, or credit/debit card are typically processed within 7 to 15 working days from the date of cancellation approval.
• Refunds for payments made via cheque or demand draft may take up to 21 working days due to bank processing times.
• Any bank transaction charges, currency conversion fees, or payment gateway charges applicable on the refund shall be borne by the Customer and deducted from the refund amount.
• If the refund is contingent upon receiving back amounts from third-party vendors (e.g., airlines, hotels), the refund timeline may be extended until such funds are actually received by Adiyogi Holidays.

8. Non-Refundable Components

The following components of any tour package are non-refundable under any circumstances, even if the overall cancellation falls within the refund period:

• Visa application fees and processing charges.
• Travel insurance premiums.
• Booking fees, service charges, and GST charged by Adiyogi Holidays.
• Any non-refundable airline tickets, hotel deposits, or permit fees explicitly marked as non-refundable at the time of booking.
• Customized or specially arranged services (e.g., private events, special dining experiences, charter flights).
• Any expenses already incurred by the Company on behalf of the Customer before the cancellation request.

9. Transfer of Booking

A Customer may request a transfer of a confirmed booking to another person (the transferee), subject to the following conditions:

• The transfer request must be received by Adiyogi Holidays in writing at least 15 days before the departure date.
• The transferee must meet all eligibility requirements (including passport validity, visa requirements, health conditions, etc.) for the tour.
• A transfer fee of ₹3,000 per passenger plus any differential rates, airline name change fees, or other third-party charges applicable for the transfer shall be payable.
• The original Customer and the transferee shall jointly and severally remain liable for any unpaid balance of the tour cost.

10. Promotional & Discounted Bookings

Any tour package booked under a special promotion, discount offer, flash sale, or group booking is strictly non-refundable and non-transferable, unless specifically stated otherwise in the terms of the promotion at the time of booking. In such cases, the refund policy associated with the specific promotional offer shall prevail over this general policy.

11. Force Majeure and Extraordinary Circumstances

No refund shall be payable by Adiyogi Holidays for any failure or delay in the performance of any obligation under this contract due to causes beyond our reasonable control, including but not limited to:

• War, terrorism, riots, civil disturbances, pandemics, or government-imposed travel bans.
• Earthquakes, floods, landslides, extreme weather conditions, or natural disasters.
• Airline cancellations or schedule changes not caused by Adiyogi Holidays.
• Road closures, strikes, lock-outs, or labour disputes.

In such extraordinary situations, the decision of Adiyogi Holidays regarding refund (if any) shall be final and will be based on the amount that can actually be recovered from hotels, airlines, and other service providers, after deducting our administrative costs. Customers are strongly advised to purchase comprehensive travel insurance to cover such unforeseen events.

12. Disputes Regarding Refunds

If the Customer is not satisfied with the refund amount processed or has any grievance regarding the cancellation handling, they may raise a written dispute to the Grievance Officer at adiyogiholidays932@gmail.com within 15 days of receiving the refund communication. We will investigate the matter and respond within 10 working days. The decision of Adiyogi Holidays in all matters relating to refunds shall be final and binding, subject to the exclusive jurisdiction of the courts of Dehradun, Uttarakhand.

13. Changes to This Policy

Adiyogi Holidays reserves the right to update or amend this Cancellation & Refund Policy at any time without prior notice. Any changes will be posted on this page. The policy applicable to a particular booking shall be the policy in effect at the time of booking confirmation, not at the time of cancellation.