Terms & Conditions

1. Definitions

• "Company" refers to Adiyogi Holidays, having its office at 11/9, Majestic Complex, Rajpur Rd, Dehradun, Uttarakhand 248001.
• "Customer" / "You" refers to any person(s) who purchases or agrees to purchase any tour package or service from the Company.
• "Tour Package" refers to any travel-related package offered by the Company, including accommodations, transportation, sightseeing, meals, and other services as specified.
• "Booking" means a confirmed reservation of a tour package or service after payment of the applicable advance amount.

2. Booking and Confirmation

All bookings are subject to availability and confirmation by the Company. A booking is considered confirmed only after:

• Receipt of the required advance payment (minimum 30% of the total tour cost).
• Issuance of a written booking confirmation by the Company via email or WhatsApp.
• Submission of all required documents (e.g., passport copies, visa details, ID proof) as requested.

The remaining balance must be paid at least 15 days before the departure date. Failure to do so may result in cancellation of the booking without any refund.

3. Payment Terms

Payments can be made via bank transfer, UPI, credit/debit card, or any other method as specified by the Company. All prices are quoted in Indian Rupees (INR) unless otherwise stated.

• Advance Payment: 30% of the total tour cost at the time of booking.
• Balance Payment: 70% of the total tour cost at least 15 days prior to departure.
• Late Booking: Bookings made within 15 days of departure require full payment upfront.
• Any payment gateway charges, bank transaction fees, or taxes shall be borne by the Customer.

4. Tour Inclusions and Exclusions

The inclusions and exclusions for each tour package are specified on the respective tour detail page. Unless explicitly mentioned, the following are generally excluded:

• Visa fees, passport processing charges, travel insurance, and medical expenses.
• Personal expenses such as tips, laundry, telephone calls, beverages, room service, and items of a personal nature.
• Any meals or services not specifically mentioned in the inclusions list.
• Upgrades in class of travel, hotel room category, or vehicle type unless paid additionally.
• Costs arising due to delays, route changes, force majeure events, or causes beyond our control.

5. Travel Documents and Eligibility

It is the sole responsibility of the Customer to ensure that all required travel documents (passport, visa, ID proof, medical certificates, etc.) are valid and in order. The Company is not responsible for:

• Failure of the Customer to obtain or carry valid travel documents.
• Refusal of entry by airlines, hotels, immigration authorities, or border control due to insufficient documentation.
• Any loss or additional expenses incurred due to the above reasons.

6. Itinerary Changes

The Company endeavors to operate the tour as per the confirmed itinerary. However, the Company reserves the right to alter, modify, or cancel any part of the itinerary due to:

• Bad weather conditions, political unrest, strikes, natural disasters, or any force majeure event.
• Operational reasons such as flight cancellations, road closures, or non-availability of accommodations.
• Safety and security concerns for the passengers.

Any additional costs incurred due to such changes shall be borne by the Customer. The Company shall not be liable for any consequential loss or inconvenience caused.

7. Customer Responsibilities

• Provide accurate and complete information at the time of booking.
• Comply with the rules and regulations of airlines, hotels, and local authorities during the tour.
• Be punctual for all departures, sightseeing, and scheduled activities.
• Follow the instructions of the tour leader, guide, or driver at all times.
• Be responsible for the safety and security of personal belongings. The Company is not liable for any lost or stolen items.
• Inform the Company in advance about any medical conditions, allergies, dietary restrictions, or special requirements.

8. Limitation of Liability

Adiyogi Holidays acts as an agent for transportation companies, hotels, and other service providers. The Company's liability is limited to the extent of the value of services actually rendered by it. The Company shall not be liable for:

• Any injury, loss, damage, accident, delay, or irregularity caused by any third-party service provider.
• Any loss or damage due to war, terrorism, theft, weather conditions, acts of God, or any cause beyond its reasonable control.
• Any indirect, incidental, special, or consequential damages, including loss of enjoyment, emotional distress, or loss of business.
• Any expenses incurred by the Customer due to missed flights, missed connections, or failure to follow instructions.

9. Health and Safety

Customers are responsible for ensuring they are medically fit to travel. We strongly recommend purchasing comprehensive travel insurance covering medical emergencies, trip cancellation, and baggage loss. For tours involving strenuous activities or high-altitude destinations (e.g., Chardham Yatra), customers must consult their physician before booking and carry all necessary medications.

10. Pricing and Currency

All prices are subject to change without prior notice until a booking is confirmed. Prices are based on current rates of exchange, taxes, and tariffs. Any increase in fuel prices, government taxes, or airline/hotel tariffs after booking confirmation may result in a corresponding surcharge, which must be paid by the Customer.

11. Refunds and Cancellations

Cancellations and refund requests are governed by our separate Cancellation & Refund Policy, which is incorporated into these Terms & Conditions by reference. Please read the Cancellation & Refund Policy carefully before booking.

12. Dispute Resolution and Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dehradun, Uttarakhand.

We encourage customers to contact us directly at adiyogiholidays932@gmail.com to resolve any disputes amicably before pursuing legal remedies.

13. Intellectual Property

All content on this website, including text, graphics, logos, images, and trademarks, is the property of Adiyogi Holidays or its licensors and is protected by Indian and international copyright and intellectual property laws. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

14. Changes to Terms & Conditions

The Company reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon posting. Your continued use of the website or services after any such changes constitutes your acceptance of the revised Terms.

15. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.